Shipping & Returns
We are experiencing a delay in shipping orders due to a change of warehouse. All orders should be dispatched after the bank holiday Wednesday 1st of September. We will add more free sheet-masks to all orders placed from the 23rd of August.
All of our orders are carefully packaged up and dispatched from our UK warehouse via Royal Mail. Free samples are included with every orders.
UK Shipping / Free over £30
Royal Mail Tracked 48hrs / Delivery £3.99
Royal Mail Tracked 24hrs / Delivery £6.99
As of 07/01/2021 For customers located in EU, tax and duties will be settled on your behalf with our courier until further notice, so your shopping experience at Kōsame isn't impacted.
International Tracked / Delivery £9.99 / 3 - 5 days
Andorra, Belgium, France, Germany, Gibraltar, Vatican City, Ireland, Isle of Man, Jersey, Monaco, Netherlands, Portugal, San Marino, Spain, Austria, Czechia, Poland, Faroe Islands, Guernsey
International Tracked / Delivery £12.99 / 4 - 6 days
Bulgaria, Denmark, Hungary, Italy, Latvia, Lithuania, Luxembourg, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland
International Tracked / Delivery £14.99 / 4 - 6 days
Albania, Bosnia & Herzegovina, Croatia, Estonia, Finland, Greece, Liechtenstein
International Tracked / Delivery £19.99 / 4 - 6 days
Åland Islands, Armenia, Belarus, Bouvet Island, Cyprus, Georgia, Greenland, Guadeloupe, Iceland, Kosovo, North Macedonia, Malta, Mayotte, Moldova, Montenegro, Norway, Réunion, Svalbard & Jan Mayen, Turkey, Ukraine
Orders placed before 2pm will be dispatched on the same day. Our warehouse processes orders 7 days a week.
Please note that orders placed after 2pm on Fridays or Bank Holidays will be dispatched the following working day.
We’ll email your tracking number to the email address you provided once your order has shipped.
We have a flat rate shipping cost for all international deliveries. We ship to most countries around the world. If you’re unsure about shipping to your country, please get in touch with us before placing your order.
For international customers outside of EU any import taxes or customs fees will need to be paid by the customer. Please note that we are not responsible for lost or stolen packages, or packages refused entry by customs.
We have a flat rate shipping cost for all international deliveries:
Returns & Refund Policy
We know that sometimes you need to return a product, whether you’ve decided you no longer need it or want to try a different K-beauty product instead.
To return your order, first email customer service at firstname.lastname@example.org
Please send any returns via a tracked mail service and forward the tracking number to us. We will provide you with the returns address.
We will only accept returns if the product(s) are unused and unopened in the same condition they were sent. Any packaging, plastic wrappings or seals must be intact.
Once we’ve received the returned items, we’ll send you a refund to the original method of payment allow 2 to 5 working days depending on your payment method. We are unable to make refunds to alternative accounts for security reason. You are solely responsible for the shipping costs of returned items and Kōsame is not responsible for any returned orders that are lost in transit.
Any more questions? Read our FAQs and chat with us at email@example.com!